The Manager of Permanent Supportive Housing, in conjunction with the Director of Permanent Supportive Housing, coordinates duties with appropriate personnel to meet operational program needs, ensures compliance with grant and contract requirements, including those from the City of San Antonio, HUD and the San Antonio Housing Authority; updates and integrates current programmatic guidelines; performs employee counseling, performance appraisals, and oversees employee training and development. The success of this position requires the ability to foster communication and teamwork between case managers, support staff, partner agencies, and senior leadership. The Manager of Permanent Supportive Housing will assist the Director and senior leadership with long-term planning priorities to maintain operations ensuring that activities are appropriately integrated into strategic direction, as well as the mission and values of the organization. The Manager will perform daily management functions, organizing, planning, and guiding the implementation of all Permanent Supportive Housing services. Will review, evaluate, and control operations to efficiently achieve the goals and objectives of the program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Directs, plans, and supervises activities for assigned team in an efficient and effective manner utilizing time management skills to facilitate the total work process.
- Provides constructive information to minimize problems and increase client satisfaction.
- Seeks ways to improve job efficiency and makes appropriate suggestions following the appropriate chain of command
- Assigns caseloads and related duties.
- Provides clinical direction to the case management team, and partners, as appropriate,
in conjunction with input from the SAMMinistries Clinical Services Director and Director of Permanent Supportive Housing.
- Provides bi-weekly supervision as well as in-the-field support for case managers as needed.
- Fosters open communication with the Director of Permanent Supportive Housing, VP of Programs, executive leadership team, finance and development team members, and partnering agencies by acting as a liaison and resource for strategic implementation of new initiatives, current best practices, and existing policies and procedures, to ensure smooth and consistent program operation.
- Communicates, maintains and coordinates operational processes with partners and other corporate teams for value added services.
- Revises policies, procedures, and communications to reflect ongoing program or project changes in accordance with regulatory and contracting guidelines.
- Participates as a member of the SAMMinistries Program Leadership Team in planning, implementing and evaluating the Continuum of Care Model
- Solves problems by gathering and/or reviewing facts and selecting the best solution from identified alternatives. Decision-making is usually based on prior practice or policy, with some
interpretation. Must apply individual reasoning to the solution of problems, devising or modifying processes and writing procedures as necessary.
- Maintains current knowledge of SAMMinistries policy and procedures and program handbooks.
- Guides case management staff in their awareness of areas of concern and program staffing.
- Provide a positive physical and social environment for our clients and staff members.
- Makes final decisions regarding program participation or service termination and communicates facts to the Director of Permanent Supportive Housing in complex situations, and in all situations involving participant termination from program, in accordance with policies and procedures ensuring participants’ right to appeal.
- Participates in the development, planning, and execution of continual process improvement efforts, policies and procedures, and regulatory compliance functions related to residential services.
- Develops initiatives for continual process improvement of permanent supportive housing programs
- Maintains program occupancy, meets financial goals, and directs and coordinates overall client care plans from move in to discharge.
- Develops new policies, procedures and work flows that enhance operating efficiency in permanent supportive housing programs.
- Evaluates the success of process improvement efforts and implements solutions for growth opportunities.
- Ensures quality of service provision and service documentation, and adherence to requirements of all grants funding permanent supportive housing services
- Establishes and maintains positive working relationships with landlords, property managers, and other key partners to address the various needs of program participants, including mental health, physical health, legal advocacy, and domestic violence related needs.
- Evaluates Case Managers and support staff performance and provides coaching for performance success.
- Ensures the timely preparation of reports, budgets, and records.
- Attends training to keep abreast of best practices, funder guidelines, and community resources, and assists in the growth and development of team by sharing knowledge with others.
- Conducts and/or participates in departmental meetings, and interdisciplinary team meetings as required for wrap around care coordination activities.
- Performs all other related duties as assigned.
Duties include individual and group supervision. Responsibilities include interviewing, assisting in hiring, and training employees; planning, assigning, and directing work; writing performance appraisals; rewarding, correcting, and guiding employees, including preparing written documentation that supports performance improvement; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Carries out operations in accordance with the organization’s policies and applicable laws.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of basic principles and practices of social work and/or counseling.
- Knowledge of referral processes, claims, and case management.
- Knowledge of fiscal management and quality assurance techniques.
- Knowledge of community and state-wide programs that assist at-risk and low income families understanding of McKinney-Vento legislation and the rights and responsibilities available to families;
- Excellent strategic thinking skills, with the ability to operationalize concepts and transform ideas into action as well as apply research findings to ongoing program development.
- Ability to effectively plan programs and evaluate accomplishments.
- Ability to maintain professional boundaries and a high regard for client confidentiality.
- Ability to analyze facts and exercise sound judgment arriving at proper conclusions.
- Ability to plan, supervise and review the work of support staff.
- Exceptional project management, prioritization and planning skills with demonstrated success producing high quality deliverables on time.
- Ability to exercise initiative, problem-solving, decision-making.
- Ability to establish and maintain effective working relationships with employees, managers, healthcare professionals, and other members of senior administration and the general public.
- Proficient with computer software programs, to include: word processing, spreadsheets graphics and databases.
EDUCATION and/or EXPERIENCE
Master’s degree in Social Work from an accredited graduate school of social work preferred. A minimum of two years’ experience in supervision and management, along with a Bachelor’s Degree in Social Work, Psychology, Public Administration, or a related human services field is required. Experience in working with homeless and at-risk families, housing programs, and ethnically diverse populations is preferred.
Bilingual in Spanish is desirable but not essential. Effective written and verbal communication skills. Must demonstrate the ability to write routine reports and correspondence and ability to communicate effectively before groups of volunteers and employees of service organizations.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Capability to apply concepts such as fractions, percentages, rations and proportions to practical situations. Must be able to interpret data used to evaluate client success.
Must be able to react swiftly and effectively to crisis situations. Must possess good conflict resolution skills. Must be sensitive to the dynamics associated with homelessness, trauma, victimization, and marginalization. Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
CERTIFICATES, LICENSES, REGISTRATIONS
Class C Driver’s License
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal walking requirements include the ability to move in and around personal workspace and to and from other areas including walking up and down stairs several times a day. The employee must occasionally lift and/or move up to 50 pounds, e.g. office equipment, file boxes, donations, etc.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires some weekend and evening hours. The noise level in the work environmen
- : SAMMinistries Overcoming Homelessness
- : 08/01/2019
- : HR SAMM
- : Resume-ManagerofPermanentSupportiveHousing@samm.org
- : 1919 NW Loop 410 Suite 100