Director of Research & Evaluation

South Alamo Regional Alliance for the Homeless (SARAH) - San Antonio

Job Type: Strategic Planning
Closing date: 07/31/2021


  • Lead SARAH’s research efforts on emerging strategies and trends to prevent and end homelessness focusing on upstream interventions and sustainable housing solutions.
  • Develop and strengthen strategic partnerships with academic institutions, healthcare, governmental, and other partners to implement research and evaluation projects that support SARAH’s mission.
  • Plan, design, and conduct sophisticated analyses of homeless response system data to understand performance, measure racial equity outcomes, advance best practices, and support data-driven decision-making.
  • In close partnership with the Department of Policy & Planning, analyze HUD community reports, including the Point-in-Time Count, Housing Inventory Count, Longitudinal System Analysis, and System Performance measures for key findings and trends.
  • Stay abreast of the latest peer-reviewed research and best practices in homeless response system programming, evaluation, and performance improvement.
  • Oversee an annual Needs and Gaps Analysis Report of the homeless needs and services that will be used to support local funding priorities and support the evaluation and improvement of current system planning and policies.
  • Collaborate with other SARAH staff and partners to design and implement evaluation of SARAH programs, including Coordinated Entry.
  • Communicate research, monitoring, and evaluation findings in layperson language for a broader and non-technical audience.
  • In coordination with the Executive Director, present recommendations and reports to the Continuum of Care and Board of Directors
  • Produce clear and accurate written and technical materials including, but not limited to reports, memoranda, correspondence, infographics, scorecards, and dashboards.
  • Assist SARAH’s departments with systematically collecting and analyzing lived experiences in homelessness to proactively improve the homeless response system to be more equitable, trauma-informed, and person-centered.
  • Assist SARAH’s departments with developing performance metrics, data definitions, and continuous quality improvement processes.
  • Oversee and vet SARAH’s incoming data and research requests. Update security, privacy, data quality, and data sharing policies for SARAH and to support HMIS Advisory Committee and HMIS Strategy as needed.
  • Plan, direct, and review the work of the Research & Evaluation department to carry out the goals of the department, SARAH, and the community’s Homeless Strategic Plan.



Education: Master’s degree or PhD in social services, business management, sociology, data analysis, statistics, computer science, or a related field preferred.

Experience: 5+ years of experience in policy, planning, research, data collection, data analysis or public administration.  2 years of supervisory experienced is required.  Familiarity with relational databases strongly preferred.  Familiarity with GIS is strongly preferred.

Knowledge: Strong analytical, project management, leadership and interpersonal skills required including the ability to write reports, manage multiple competing priorities, and communicate effectively to a variety of audiences.

Computer: Proficiency with standard Microsoft Office Suite.  Knowledge and experience using various software programs to process information and analyze data required.  Experience with Tableau, Piktochart, Adobe CS, or other data visualization platforms is preferred.  

Vehicle/Licenses: Must have daily use of a vehicle without prior notice. Must maintain current registration and current automobile liability insurance that follows Texas Law. Mileage reimbursement provided.

Attendance: Must maintain regular and acceptable attendance at such a level as is determined in the employer’s sole discretion and maximize work-from-home standards.  Work-from-home allowed, but in-person meetings are occasionally required.

Physical Requirements: Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.  Must be available to work evenings & weekends at conferences and training events, with advanced notice.




Supervisory: Create a culture of individual motivation, foster diversity and inclusiveness; support staff development; provide employees with performance standards and expectations.

Communication: Ability to communicate clearly and effectively via oral or written means; Present a friendly and positive demeanor to service providers, staff, and the general public; Prepare and present to external audiences.

Relationship Management: Develop and maintain harmonious relationships with key stakeholders to ensure positive and productive program outcomes for clients and partner agencies.

Innovation: Competency in problem-solving, critical, and strategic thinking to develop creative solutions to complex problems. Ability and desire to investigate issues.

Decision-Making: Ability to set work priorities and evaluate and create solutions to work-related problems. Decisions should be systemic and not individually based.

Planning/Organizing: Prioritize and plan work activities; Use time efficiently; Plan for additional resources; Set goals and objectives; Develop realistic action plans.

Dependability: Demonstrate initiative in setting priorities, regularly completing work on schedule, and fulfilling commitments.

Composure: Ability to respond professionally in all situations.


Additional Notes

Reports to: Executive Director

Disclaimer: Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, for any reason.

About South Alamo Regional Alliance for the Homeless (SARAH):

SARAH is the lead Continuum of Care (CoC) agency for San Antonio and Bexar County. As the CoC, SARAH secures and distributes funding for direct service providers in the housing and homeless community and provides guidance to strengthen policies and programs. SARAH is responsible for collaborating with, listening to, and collecting data from the housing and homeless community to ensure everyone has a place to call home.

Our Core Values:

Inclusion. We embrace differences, recognize the inherent value of diverse perspectives, and create spaces for authentic collaboration. 

We are inclusive collaborators.

Empowerment. We see the potential in people, lead with trust, and elevate strengths.

We are empowering partners.

 Diligence. We are rigorous in our analysis, strategic with our solutions and disciplined with our implementation and continuous refinement. 

We are diligent problem solvers.

Learning. We are students of impact, strive to be subject matter experts, and recognize setbacks as opportunities for growth. 

We are relentless learners.

System Leadership: We catalyze, enable, and support the process of systems-level change to collaboratively build the vision for our Continuum of Care. 

We nurture the health of the whole.

Contact Info

Katie Vela