Director of Clinical Services

San Antonio Metropolitan Ministry - San Antonio

Job Type: Counseling/Social Work
Closing date: 03/31/2018

Summary: The Director of Clinical Services is responsible for all aspects of clinical services delivery, including clinical supervision, consultation, and programmatic planning. This includes clinical intern supervision, clinical guidance and the provision of training and compliance oversight for all case management staff. The Director will support the expansion and enhancement of the SAMMinistries case management programs and is responsible for creating and implementing Clinical Development Plans (CDP) that are specific to the needs of the various case management programs. The Director will also recommend policies, priorities, and procedures consistent with best practice Trauma Informed Care Models for effective clinical case management.


Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


Clinical Services Supervision and Grant Program Oversight:

  • Train and supervise staff development of all clinical direct care staff, supervise clinical interns and unlicensed employees while working in conjunction with program management personnel. Training and development topics might include Trauma Informed Care, PTSD, substance abuse, counter-transference, suicide/homicide risk assessment, crisis intervention, and professional self-care;
  • Provide clinical treatment for clients and refer and coordinate clinical services; provide clinical training;
  • Oversee and evaluate clinical case consultations being executed by clinical staff to ensure effective service delivery;
  • Oversight of activities and staff related to the Integrated Health and Wellness Program at the Transitional Living and Learning Center (MHM grant) and Victims Services Program, serving clients of the Transitional Living and Learning Center and Permanent Supportive Housing Programs (VOCA grant)
  • Assist in interviewing, hiring, and training employees; planning and scheduling/assigning on-going workload assignments, setting and adjusting work to be accomplished by staff; adjusting program and project priorities in consultation with VP of Programs and program managers; and preparing schedules for work completion;
  • Responsible for appraising performance; conducting weekly supervision meetings with staff; coaching employees; addressing grievances;
  • Create and manage robust clinical internship programs with local universities, overseeing school requirements, compliance, and coordination with Field Instructors Program Development, Management and Evaluation;
  • Utilize latest data and current thinking within a clinical context of homeless services and supportive housing fields to inform the program development process;
  • Ensure appropriate data collection and reporting as required by funders, government entities, and Ministry senior management;
  • Assess performance and quality of care through outcome metrics;
  • Prepare progress and performance reports for internal and external communication
  • Establish agency policy and protocol in all areas of clinical service and work with Senior Staff, VP of Programs, and program management staff to ensure that best practices are being effectively executed so the clinical needs of all of the agency clients are addressed;
  • Provide excellent project management skills;
  • Manage and facilitate multiple projects and teams simultaneously;
  • Assist in all areas of program development and evaluation to ensure that programs are effective, efficient, and consistent with the organization’s mission and goals
  • Agency Liaison to the Community;
  • Maintain effective relations with partners and help in the development and management of key strategic partnerships;
  • Foster relationships with the community and a variety of stakeholders including but not limited to service providers, governmental entities such as the Veterans Administration, Department of Mental Health, Department of Health Services, etc.;
  • Participate in regional, area or other planning meetings;
  • Ability to bill Medicaid.



  • Masters’ Degree in Social Work or Counseling from an accredited institution.
  • State current license (LCSW or LPC) with no restrictions
  • Minimum of five years of related experience working with diverse, vulnerable populations.
  • Experience with supervising licensed staff and providing clinical supervision
  • Ability to provide training, orientation, consultation and guidance within clinical specialization of practice
  • Demonstrated supervision capabilities in similarly complex environment.
  • Experience with reporting on government contracts.
  • Strong background in program and staff development.
  • Familiar and comfortable working with issues related to homelessness, substance abuse, mental health diagnosis, co-occurring disorders and history of trauma.
  • Experience in the following areas: psychosocial assessment, individual therapy, group therapy, short‐term, evidence‐based counseling, crisis intervention.
  • Preferred familiarity with evidence-based practices for chronically homeless individuals such as Housing First, harm reduction, the Trauma Informed Care model, etc.
  • Able to coordinate multiple projects simultaneously in a high-pressure and time sensitive environment.
  • Demonstrated ability to use computers and proficiency in Microsoft Office software and various data management systems.
  • Possess excellent written and oral communication skills, interpersonal skills, and ability to work both individually and as part of a team in a fast paced, professional environment.
  • Maintains and executes confidential information.



Mandatory requirements:

  • Employment eligibility verification
  • Reliable transportation, valid driver’s license and auto insurances
  • Successful completion of background screening
  • CPR/First Aid Certification (or ability to secure within 90 days)
  • This position requires on-site face to face contact with clients and program staff.


Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. In the course of performing the job, this position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (20lbs), and lifting (20lbs). Operating a computer keyboard, firm/strong grasping, and repetitive hand control. Makes and receives telephone calls. Subjected to outside environmental conditions.

Contact Info

Tomas Torres