Client Services Director

Dress for Success San Antonio & Career Gear San Antonio - San Antonio

Job Type: Programs
Closing date: 08/23/2019

Position Title: Client Services Director
32 Hours Weekly, Exempt
No health benefits
Competitive Salary
Supervisor: Executive Director

Summary of Position:

Under the direction of the Executive Director, the Client Services Director is directly responsible for the management and implementation of all client services for women, including the Suiting Program, the Professional Women’s Group,  Career Center and training. This position is expected to evolve over time to include expanded administrative functions, reduced direct services and overseeing the Men’s Program – Career Gear San Antonio. Specific details to be discussed in interviews.

Key duties and responsibilities

  • Database Management
  • Provide direct services to clients
  • Individual Services – Oversee/Ensure program development and implementation
    • Structured follow-ups by Client Services Specialists
    • Training, as needed
  • Group Training – Oversee/Ensure program model development and implementation
    • Workshop Wednesday’s – 4 workshops per month
    • Oversee/Ensure Professional Women’s Group development and implementation
    • Other group training as required
  • Oversee client data recording by Client Services Specialists, in client files and client database
  • Manage referral partner relationships
  • Provide program-related grant assistance to Executive Director and/or Grant Writer
    • Research
    • Content
    • Data
  • Community awareness and Outreach
    • Oversee program-related community speaker and outreach opportunities
    • Appear on TV and in other media, as needed, for program/training-related features 
    • Participate in agency fundraising activities as requested by Executive Director and/or Board

Qualification Requirements

The requirements listed below are representative of the education, experience, knowledge, and skills required to perform this job successfully.

  • Education
    • Bachelor’s degree in one of the social/behavior sciences or related fields is required; master’s degree preferred
  • Experience
    • Minimum of two (2) years’ work experience in human services or human resources fields, involving full-time casework, counseling, community group work, or employee relations
    • Minimum of one (1) year supervisory experience
    • Experience with low-income populations
    • Public Speaking experience required
    • Group facilitation experience required
  • Knowledge
    • Proficient in Microsoft Office programs and experience or teachable in database management
    • Knowledge of public assistance programs
    • Knowledge of local community resources
  • Skills
    • Effectively exercise appropriate interview techniques
    • Effectively communicate both orally and in writing
    • Sympathetic listening, intelligent responding
    • Ability to work with hostile, aggressive, depressed or mentally disturbed clients
    • Gather, document, analyze and evaluate facts to properly execute individual case planning and management
    • Establish and maintain effective working relationships with other employees, officials, community agencies and the general public
    • Provide resources that empower clients and advance their progress toward socioeconomic independence

Physical Requirements

The physical demands described here are representative of those that must be met by an employee who successfully perform essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Must be able to view, prepare and/or manage extensive computer-generated schedules, databases, reports and other written or computer-generated documents
  • Must be able to conduct heavy communications by telephone and one-on-one conversations and to perform a wide variety of small to large group presentations
  • Must be able to perform heavy keyboard use, maintain computerized calendars and preparation of documents, reports, and presentations 
  • The position requires meeting with others in various settings: sitting and standing for extended periods of time; and lifting and carrying up to 20 pounds
  • Must be able to travel to external events/activities

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Regular work hours are Mon – Thu, 8:30am – 4:30pm. Occasional Friday, evening or weekend work is required, and this is an exempt position 
  • No risks or discomforts are imposed upon this position by the physical surroundings or job situation 
  • Occasional travel, both local and out-of-town, may also be required to attend events/activities, meetings, and conferences

Contact Info

Olivia Jimenez