Case Manager – Rapid Re-Housing

San Antonio Metropolitan Ministry - San Antonio

Job Type: Counseling/Social Work
Closing date: 03/17/2018


The Rapid Re-housing (RRH) Case Manager will provide comprehensive case management services and housing support to individuals and families so they can re-gain housing after becoming homeless. The RRH Case Manager maintains a caseload and works with families in developing a strong case plan consisting of goals, objectives, and tasks that will help the family reach their maximum capacity. Facilitates access to community services to help the family increase self-sufficiency.


Identifies individuals and families in Coordinated Entry who meet specific program criteria
Screens potential families for the Rapid Re-Housing program, completes assessments and facilitates the process of identifying viable housing options.
Provides case management services that facilitate family self-sufficiency and housing retention.
Use evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Trauma Informed-Care and Housing First practices.
Provides field based/mobile case management services in the areas of, but not limited to: independent living skills, money management, community integration, linkage to mainstream benefits, employment services, primary and mental health care, substance abuse providers and all other services needed to support clients in reaching their treatment plan goals.
Assist families in developing a Housing Stability Plan.
Refer families to necessary services and coordinate with other providers to help families’ access services and achieve goals set in their Plan.
Maintain an on-going caseload of families participating in program.
Actively involve clients in the design and delivery of supportive service by ensuring they have an active voice in their goal/service plans.
Work in collaboration with property management to help resolve any concerns or issues that may arise with client to help client remain stably housed.
Work toward strengthening each client’s sustainability in permanent housing.
Refer families to necessary services and coordinate with other providers to help families achieve goals set in their service plans.
Maintain necessary documentation, reports and statistics on HMIS and adhere to data quality requirements as well as contractual compliance standards
Attend case staffings to review client progress and plan services.
Other duties may be assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Extensive previous case management experience is required. Excellent time management skills and the ability to effectively communicate both orally and in writing are essential. Bilingual in English/Spanish preferred. A valid Texas Driver’s License, a reliable motor vehicle, and liability insurance are also required. The individual must have a high level of energy, creativity and flexibility. Experience and knowledge in providing services to oppressed populations and effectively collaborating with multiple human service providers are essential.


Social Service interns and volunteers.


Bachelor’s degree in social work or related field. Minimum 5 years of case management experience. Extensive work history with families in crisis. Experience working with at-risk populations a must.


Bilingual (English/Spanish) is preferred.


Ability to calculate figures and amounts such as addition, subtraction, division, and percentages.


Must be sensitive to the dynamics associated with homeless families and individuals. Must be able to react swiftly and effectively to crisis situations. Must possess good conflict resolution skills. Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.


Class C driver’s license. Licensed social worker or equivalent licensure desirable.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demands inherent in this position include but are not limited to sitting for long periods of time, use of computer equipment, the operation of a motor vehicle, walking, climbing stairs, bending, stretching and lifting up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment for this position is primarily indoors, with occasional outdoor activity required for supervision/participation in community events. Operating an agency motor vehicle may also be required on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required to work flexible hours to include evenings and weekends.

Contact Info

Tomas Torres